Employee disengagement refers to a state in which employees lack motivation, commitment, and enthusiasm towards their work. In 2023, it is likely that employee disengagement will continue to be a significant issue for many organizations. There are several factors that can contribute to employee disengagement, including poor management practices, a lack of recognition and appreciation, […]
Mystery shopping and Yelp reviews are both methods of providing feedback about a company or its services. However, there are some key differences between the two. Mystery shopping involves individuals posing as customers in order to observe and evaluate the service of a business. They may be asked to report on the cleanliness of the […]
The statistics show that positive reviews affect your restaurant’s bottom line. Consider a Harvard business study that shows that each additional ratings star on a Yelp review could affect your revenue anywhere from a 5% – 9%. With that said, the table is set, the silverware is shiny, the glasses are spotless, the food has […]
Reviews are a standard in the restaurant industry. In fact, restaurants were one of the first industries to be heavily influenced by online reviews. For many diners, reading reviews before going to a restaurant is the norm, not the exception. Having plenty of positive reviews can mean the difference between customers filling your tables or […]
How you can no longer rely on your pre-COVID years of experience In 2020 dining in restaurants virtually stopped overnight in cities and states as social distancing guidelines took effect, and your customers got it, they got the message loud and clear. As time progressed and we started following social distancing, and mask guidelines, your […]
