What a great story. A 31 year veteran manager handled this situation very well.

In this podcast episode, I delve into a remarkable customer service encounter at a popular fast food restaurant.

The episode opens with a vivid description of the ordinary setting, where routine transactions occur daily.

However, amidst the hustle and bustle, I experienced something extraordinary.

I paint a vivid picture of the scene, capturing the ambiance and the manager’s demeanor.