In this podcast interview with Cliff Murphy, owner of Helen’s Sausage House in Newark, Delaware, Cliff shares insights into the history and operations of the beloved local eatery. He discusses the origins of the restaurant, which has been a family-run business since its establishment by his Grandmother, Helen. He also touches on the challenges and […]
What a great story. A 31 year veteran manager handled this situation very well. In this podcast episode, I delve into a remarkable customer service encounter at a popular fast food restaurant. The episode opens with a vivid description of the ordinary setting, where routine transactions occur daily. However, amidst the hustle and bustle, I […]
In this podcast interview, Alicia Hamilton, founder of Fresh Start Furnishings, shares her journey of creating a social enterprise aimed at providing furniture to families in need. Alicia discusses the inspiration behind her initiative, highlighting the importance of dignity and stability in the lives of those rebuilding. She delves into the challenges she faced in […]
Customer surveys and mystery shopping are both common methods used by businesses to assess and improve customer satisfaction and service quality. Here are some key differences between these two methods: Purpose: Customer surveys are typically used to gather feedback from customers about their experiences with a business. Mystery shopping, on the other hand, is used […]
