exceptional

Exceptional Customer Service

What a great story. A 31 year veteran manager handled this situation very well. In this podcast episode, I delve into a remarkable customer service encounter at a popular fast food restaurant. The episode opens with a vivid description of the ordinary setting, where routine transactions occur daily. However, amidst the hustle and bustle, I […]

I met Chuck when I appeared on his podcast as a guest earlier this year. We kept in touch, and I’ve leaned on him a number of times for QA as I’ve launched various ventures.

Chuck is a thorough and thoughtful tester of endeavors small, medium, and large. He checks to see what it is that I’m looking for feedback on or what I want him to test, in case he needs to pay attention to anything in particular, and he nearly always catches something that I missed or didn’t think about.

My business has presented itself so much more professionally as a result of my work with Chuck and QAC Team, and I’m so thankful that our paths crossed. His company offers a unique service, but more important (to me, anyway), is the authentic care and attention that Chuck takes with his clients.

He wants all small businesses and entrepreneurs to succeed, and he works hard to ensure that he’s helping everyone that he meets. I think any business owner would be fortunate to work with QAC Team – my advice is, hurry and sign up before he gets too busy to work with you.

Rachel Gaddis

The Comeback Coach

Steve Kent Financial Services

“Chuck Lutrell, owner of Q.A.C Team, and I had a great conversation. Not only was I a guest on his podcast and am now an affiliate, but I am referring him to several business owners to perform an analysis of their operations and management systems as they work hard but are not realizing the results desired. The value the Q.A.C Team offers is terrific.”

Steve Kent

Steve Kent Financial Services

Events and Sponsors

“Chuck did an excellent job QC’ing my website, making the buying process smooth and easy. His attention to detail and expertise greatly improved the user experience. It was a pleasure to be a guest on his Q.A.C Team podcast!” -Roberta Vigilance

Events and Sponsors by Roberta Vigilance

Collin’s Mobile Detailing

“After talking with Chuck at Q.A.C Team, I got a clear understanding of how his business operates. He arranged for someone to review my mobile auto detailing service over the phone, and that analysis helped me see a few areas where I could improve. Chuck also joined me for a ride-along, offering real-time feedback while I worked. Although I haven’t had the chance to interview with Chuck on his podcast yet, I’m really looking forward to making that happen soon!”-Collin

Collin's Mobile Detailing